Legal Information
Welcome to the United Pets website. By accessing or using this site, you agree to comply with and be bound by our terms and conditions. This page provides important legal information regarding the use of our website, our commitment to your privacy, and your rights as a user.
For more detailed information, please refer to the respective policies on this page. If you have any questions or need clarification, feel free to contact us directly.
Shipping charges
All shipping charges are based on average package weight and dimension. This may be different from actual weights of products. Shipping charges can be computed while finalizing your order prior to completion.
Terms of Service
Despite our efforts to ensure that the information on our website is accurate, complete and current, there may be instances when information about a product contains inaccurate or incomplete data, including data about the product's price or availability. We make no warranty or guarantee that the information on our website is error-free, complete, or current. We reserve the right to correct errors and/or update the content on our website at any time without notice. We also reserve the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, whether or not the order has been confirmed and your credit card charged. If your order is canceled after your payment has been processed, we will issue a full refund to the original pay type. We also reserve the right to cancel or reject any order at our discretion.
We reserve the right to change product pricing, terms, specifications and warranties without notice. In addition, we may revise these terms of use at any time by updating the website. Online sales are intended for, and limited to, personal use and domestic sales only. We reserve the right to limit the number of products sold, including the right to prohibit sales to re-sellers. Prices do not include shipping, tax or insurance. We do not review or edit any portion of gift messages and/or reviews and disclaim all responsibility for their content. If you are purchasing products for export, you are responsible for the necessary export documentation before shipment is made to a foreign country. Warranties for exported products may vary or be null and void.
Privacy Policy
This Privacy Policy describes how we use and do not use information provided to us at upc-eg.com and the steps we take to protect it.
Information we collect online
Information needed to make a purchase: When you make a purchase, we ask for your name, address, phone number, email address and other information necessary to complete and track your order
Information needed to create an account: You may create an account through upc-eg.com at any time by providing your email address and designating a unique access password. You do not need to create an account in order to visit our site. Creating an account allows you to save certain billing information so that you can track the status of your orders and set your ordering preferences. For your privacy and security, we do not store credit card numbers in your account. You may change saved account information at any time.
Cookies and other computer information: When you access upc-eg.com small text files known as "cookies" will be stored on your computer's hard drive. A cookie allows us to enhance and customize your online shopping experience and improve the design of our site. These cookies store random ID numbers and information about your first and last visits, number of visits, shopping cart contents. You may set your web browser to notify you when you receive a cookie and you may also erase cookies from your browser after shopping. If you delete our cookies, you limit our ability to personalize upc-eg.com for your next shopping visit; however, deleting a cookie will not prevent you from shopping and purchasing at our site in the future.
We also may collect certain technical information from your computer. This technical information may include your Internet Protocol (IP) address, your computer's operating system, browser type and the address of a referring website, if any. Except in the case of IP addresses, this technical information cannot be used to identify you. Further, we do not normally use IP addresses to identify anyone. We may do so, however, to identify unauthorized activities and pursuse legal action.
Return & Refund Policy
We want you and your pets to be completely satisfied with your purchase. If for any reason you are not satisfied, we accept returns and exchanges within 14 days of purchase.
Returns
If you need to return an item, please contact us by email (info@upc-eg.com), WhatsApp or phone with your order number and reason for return. We will provide you with a return shipping label and instructions to return the item. Once we receive and inspect the item, we will issue a voucher of the same value from our store or a refund of the original payment method within 5-7 working days, and in the case of cash on delivery, the refund will be made by bank transfer or mobile wallets.
Please note that we are unable to accept food returns or open treats due to health and security regulations.
Replacement
If you need to exchange an item of a different size or flavor, please contact us by email (info@upc-eg.com), WhatsApp or phone with your order number and the item you wish to exchange. We will provide you with the shipping cost, return shipping label and instructions to return the item. Once we receive and inspect the item, we will ship the new item to you.
Damaged or defective products
If you receive your product damaged or defective, please contact us by email (info@upc-eg.com), WhatsApp or phone with your order number and a picture of the defective or damaged product. We will provide you with a return shipping label and instructions to return the product. Once we receive and inspect the product and the period does not exceed 30 days from the date of receipt, we will either issue a refund or send a replacement item at no cost.
Thank you for shopping at our online pet store. If you have any questions or concerns about our return and exchange policy, please feel free to contact us.
How will my information be used?
Information collected on upc-eg.com may be used in the following ways:
- Schedule deliveries of merchandise that you purchase online.
- Create an online account for you at upc-eg.com
- Confirm and track your orders.
- Respond to your customer service inquiries.
- Provide promotional communication and other information to you, if you choose to receive them.
- Offer the products you want.
- Optimize our advertising campaigns.
- Customize your shopping experience.
- Revise our website design based on anonymous information about our site visitors.
- We do not rent or sell your name to third-party companies for their marketing purposes. We do provide your information to reputable organizations that help us to fulfil your order.
- Accessing and updating my information.
You can access and correct information you have shared with us online if you have established an account with upc-eg.com Simply log in with your username and password and edit or delete whatever information you wish. Do not share your upc-eg.com password with anyone.
Proprietary Rights
All content included on or comprising upc-eg.com website including information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds and other material (collectively "Content") is protected by copyright, trademark, patent or other proprietary rights, and these rights are valid and protected in all forms, media and technologies existing now or developed in the future.